Bachelor's degree in either Marketing, Advertising, Business or related field- 6+ years experience within the advertising, e-commerce, sales and/or digital marketing space.- 3+ years experience of people management.- Fluency in English (in respect to writing, reading, speaking and communication)- Working knowledge of Microsoft Office Applications (Access, Excel, Power Point and Word)Job summaryAre you passionate about Marketing and Digital Advertising, and wish to work within a diverse and international team who are challenging the status quo of the E-commerce world? Come join us and become part of a team dedicated to creating and optimizing solutions that support our Advertisers achieve their goals.About the team:Advertiser Success Team (AST) supports Amazon’s worldwide advertisers in meeting their advertising goals, by providing strategic support across all advertiser lifecycles. AST has 3 functions, namely (i) Onboarding: providing educational support and onboarding new advertisers on the ad platform, (ii) Pre-EAS: providing optimization and account management support to tenured advertisers who don't have an in-country Account manager & (iii) LCS: providing optimization and account management support to tenured and high value advertisers who have an in-country Account Manager.You will be responsible for a team compromising of Account Specialists, who will liaise with the in-country Account Manager, identify the advertising business opportunities, optimize existing ad campaigns, and create new advertising solutions for the long term success of the high value advertisers in their portfolio. You will be responsible for interacting with the Sales and Engagement Managers, to create and improvise on existing workflows, drive advertiser activation and retention programs, influencing performance on various Amazon Ad products.We are looking for an experienced people manager to lead, grow, and develop a team that works with small and medium-sized advertisers worldwide. The leader we are looking for is with good understanding of online advertising, strategic thinking capabilities, people management skills, rigorous execution skills, and a collaborative mindset to grow and develop the team. This is an opportunity to scale integral programs while innovate for advertisers’ success, standing at the intersection of e-commerce and advertising.Core responsibilities include:- Managing a team of 10-15 Account Specialists on tasks associated to managing advertisers accounts.- Leading and motivating the team to deliver on business goals. Accountable to meet business goals for their function.- Ensure removal of any roadblocks that hinder goal achievement with mínimal supervision.- Works with the team to build weekly / monthly business reviews.- Drive the reviews with partner teams, peers, management on a regular basis.- Proactively gathers, evaluates, and shares data with management to influence business decisions.- Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals.- Contributes to coaching & developing the team on customer interaction & management. Builds a high performing team and facilitates their career enhancement and growth.- Ensures usage & adoption of Advertising tools to capture all customer interactions.- Exhibits & drives a culture of putting customer first with the team.- Ensures timely response to all escalations.- Supports the team in maintaining repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective members.- Should capture the voice of customer and share customer pain points with the management team.- Master's, MBA or equivalent preferred- E-commerce or online advertising experience- Quantitative analysis capability (SQL preferred)- Prior experience in managing a team of at least 15 reports- Experience managing managers is an advantage- Excellent coaching skills and proven track record of navigating the team through ambiguity and changes- Demonstrated ability to inspire and motivate large teams to consistently go over and above their performance- Ability to thrive in an ambiguous environment with ongoing changes- Proven track record to think strategically and execute effectively- Passion for Sales, Marketing, Operations, and Online Advertising- Strong analytical skills, ability to extract insights from data- Excellent communication, project management, and stakeholder management skills