You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Europcar Mobility GroupAt Europcar Mobility Group, our purpose is to help to change the way you move.
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We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.Job Description*Join Our Team as a Station Manager – Lead, Manage, and Drive Success!*Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience.Key Responsibilities:1.
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Operational
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Management: Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
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Manage the availability, maintenance, and condition of the vehicle fleet.
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Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.2.
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Customer
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Service: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
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Train and support staff in delivering excellent customer service at every interaction.3.
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Staff
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Management: Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.
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Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.4. Sales and Financial Management: Monitor and achieve sales targets, including upselling additional services.
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Manage the station’s budget, control operational costs, and ensure profitability.5.
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Fleet
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Management: Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
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Work closely with maintenance teams to ensure timely servicing and repairs.
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Optimize fleet utilization to meet customer demand and minimize idle time.6. Compliance and Safety: Ensure all station operations comply with company policies, industry regulations, and legal requirements.
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Maintain a safe and secure environment for both employees and customers.
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Oversee proper documentation and record-keeping for all transactions.What We’re Looking For: Proven leadership and management experience in a fast-paced environment.
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Strong customer service skills and a focus on delivering exceptional results.
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Sales-driven attitude with the ability to meet and exceed targets.
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Excellent organizational and multitasking abilities.
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Experience in fleet management and operational efficiency.
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Be part of a fast-growing company that values leadership and teamwork.
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Lead a dynamic team and ensure high levels of customer satisfaction.
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- Enjoy opportunities for career growth and professional development.If you’re ready to take charge, lead a team, and drive success at our station, apply today!We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.Europcar Mobility Group** is a integral mobility player, with 75 years of mobility services expertise and a leading position in Europe.
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Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.
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“We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles,