**Job description**:
As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.
**Profile**:
**Key Responsibilities**
- Respond to customer inquiries with professionalism and clarity
- Resolve issues promptly and effectively
- Log and track customer cases using our CRM tools
- Collaborate with other departments to improve customer satisfaction and internal processes
- Collect feedback and suggestions to help drive continuous improvement
**Professional requirements**:
Minimum 1 year of experience in customer service or a similar role
Excellent verbal and written communication skills
Ability to work well under pressure and in a team-oriented environment
Proficiency with digital tools and CRM platforms
**Languages**:
Fluent English is a must
Knowledge of additional languages is a plus and will be positively valued