Take your career to the next level with Amaris Consulting as an ITSM & AI Specialist (Service Now). Become part of an international team, thrive in a general group with €800 M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? ✍️
Between 5 and 8 years of experience in ITSM roles, ideally in international teams Deep knowledge of ITSM processes and tools (e.g., incident, change, problem, asset & configuration management) Proven experience working with Service Now, including configuration and administration Practical experience with AI modules in Service Now, such as: Predictive Intelligence (categorization/assignment models) Virtual Agent Studio & Natural Language Understanding (NLU) AI-powered automation workflows Understanding of scripting (Java Script, Power Shell or similar) Experience with knowledge base management and intelligent ticket routing Familiarity with modern workplace technologies (O365, Intune, SCCM, Azure AD) Fluent English (B2 minimum) – verbal & written communication in an international environment
WHAT WILL YOU DO?
Act as a subject matter expert in ITSM operations and AI-driven process optimization
Manage and configure Service Now platforms to meet client needs, with a focus on AI features Lead the implementation of Predictive Intelligence, improving ticket classification, prioritization, and routing Design and maintain Virtual Agent flows
and NLU models to support self-service capabilities Contribute to the continuous improvement of ITSM processes with automation and intelligent workflows Ensure proper training and knowledge