Job Title
Global P&C Workday Advisor & Technology Partner
Summary
The Global People and Culture (P&C) Workday Advisor & Technology Partner plays a key role in supporting the global adoption and continuous improvement of Workday. This multifaceted role blends technical expertise, user support, creative content creation, and participation in technical evolution initiatives.
The ideal candidate combines a strong understanding of Workday functionalities with a creative touch to design engaging training materials and communication campaigns that drive user adoption and change readiness. This person will also contribute to the implementation of new features, continuous improvement initiatives, and global projects related to Workday and related People Technologies.
They will work closely with regional P&C teams, Centers of Excellence, the People Technologies team, and global stakeholders to ensure Workday is used effectively and intuitively across the organization. This role sits within the People Technologies & Support Services team.
Key Responsibilities
User Support & Technical Advisory
* Provide timely and effective support for requests and incidents related to Workday, ensuring a positive user experience;
* Support users with process guidance (e.g., onboarding, performance, time tracking) and solve technical or data-related issues, via ServiceNow;
* Troubleshoot and diagnose technical problems, escalating complex issues to higher tiers of support when necessary;
* Collaborate with technical teams and CoEs to identify bugs or inefficiencies and contribute to solutions or enhancements.
Change Management Activities
* Actively contribute to global change management strategies to boost Workday adoption and user engagement;
* Design and produce creative and user-friendly materials in various formats (videos, guides, animations, interactive content) to support training and communication efforts in close collaboration with Central and regionalized Workday teams;
* Communication and cascading of strategies, new procedures or other relevant topics to local PNC teams in detail, using all available strategies (seminars, trainings, written communications, forums, etc.).
Global Projects
* Integrate in the different Center of Excellence communities to understand each team needs and priorities and anticipate support from a change management perspective;
* Participate in Workday updates & releases, to implement, test and communicate new functionalities related to Adoption or user experience;
* Participation in global projects to enhance Workday useability in close collaboration with other PNC teams, tech team and relevant stakeholders.
About the ideal candidate:
* A bachelor's degree in a related field or equivalent work experience;
* Good knowledge of the Workday platform (preferably across multiple modules such as Core HCM, Talent, Learning, Recruiting, or Absence);
* Creative mindset with a strong visual sense and ability to simplify complex topics for broad audiences;
* Excellent interpersonal, communication, presentation & customer skills and the ability to work collaboratively in a team environment;
* Strong problem-solving and analytical skills, with attention to detail, and the ability to manage multiple tasks and prioritize effectively;
* Good understanding of local PNC processes and terminology is a plus;
* Advanced knowledge of video editing and content creation tools (e.g. Canva, PowerPoint) would be valued;
* Previous experience in technical support, customer service, or PNC support is advantageous;
* Fluent in English.
What we can offer you:
* ? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
* ? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* ? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* ? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
* ? A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
* ? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
* ? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
* ? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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