Overview Embark on an exciting journey with Mercier Consultancy MD as a German Speaking Customer Care Representative for a leading Online Bank in Greece. This position offers a unique opportunity to provide exceptional service in the fast-evolving financial sector while enjoying fully paid relocation to Greece. If you are eager to support clients in their banking needs and have a passion for customer service, we want to hear from you!Responsibilities Deliver high-quality customer support in German via phone, email, and chat regarding online banking services and inquiriesAssist customers with account opening, transactions, troubleshooting, and resolving any issues related to their banking experienceCollaborate with internal teams to ensure efficient resolution of customer queries and seamless service deliveryDocument customer interactions accurately within our CRM system and follow up as necessaryCollect customer feedback to identify trends and suggest improvements to enhance service qualityStay informed about banking regulations and products to provide accurate and relevant information to customersRequirements Fluency in German (both written and spoken) is essential; English proficiency is a plusPrevious experience in customer service, particularly in the banking or finance sector, is highly desirableExcellent communication skills with a focus on customer satisfaction and professionalismAbility to work in a fast-paced environment while managing multiple priorities efficientlyStrong analytical and problem-solving skills, with keen attention to detailFamiliarity with CRM systems and online banking platforms is an advantageWillingness to relocate to Greece and fully embrace the opportunity, with relocation costs coveredBenefits Competitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More
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