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Responsible for supporting the design, planning, construction, and maintenance of equipment, machinery, buildings, and other facilities.
Your tasks
1. Preventative & corrective maintenance of Kardex systems & solutions
2. Complete jobs in a timely manner according to set quality standards
3. Customer training (Operator, Health & Safety, Maintenance etc.)
4. Generate leads
5. Administrative management tasks (reporting, personal spare parts inventory, etc.)
6. Provide remote diagnostics (via phone or remote connection)
7. On-call service to customers
8. PLC troubleshooting & diagnostics
9. Basic Software troubleshooting
10. Understand, promote and advise on Kardex Remstar products and services
11. Adhere to local Health and safety regulations
12. Positively represent the company with all external & internal stakeholders
13. Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
14. Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
15. Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
16. Act as a trusted advisor
Your profile
17. Good general standard of education
18. Mechanic/ Electronic / Electrical degree / training
19. CompTIA A+ of similar experience
20. Experience in field customer service
21. Familiar with diagnostic methods
22. Basic computer skills
23. Technical / mechanical / electronic experience
24. Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
25. Experience in industrial communication (Field bus, Ethernet, etc.)
26. Experience with onsite health and safety
27. Excellent communication skills
28. Customer oriented
29. Confident, strong assertive team player
30. Good interpersonal skills
31. Ambitious and looking for growth
32. Willingness to travel
33. Service minded
34. English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)
35. Local language proficiency
36. Mechanic / Electronic Training
37. Familiar with diagnostic methods / Methodological skills
38. Basic computer skills
39. PLC troubleshooting
40. Electrical & Electronic troubleshooting
41. Basic software programming knowledge
42. Logistics knowledge/ experience is a plus
43. Ability to work at heights
44. Willingness to travel
45. Car license