PbCustomer Support Team Leader (Night Shift, Dutch) /b /ppbr/pullibHybrid in Malta (Relocation package provided) /b /lilibSalary: €35-40k (DOE) + Night shift allowance + Bonus /b /lilibGreat benefits with an opportunity to work with a mature and well-known brand /b /li /ulpbr/ppAn established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals. /ppThis is a hands-on leadership role focused on team performance, service delivery, and ensuring a consistently high-quality customer experience across multiple support channels. /ppbr/ppbResponsibilities /b /pulliLead, coach, and develop a team of Customer Experience Agents. /liliMonitor service levels, response times, and customer satisfaction metrics. /liliManage workload distribution across customer support channels. /liliAct as an escalation point for complex customer issues. /liliDrive operational improvements and support a high-performing team culture. /liliEnsure compliance with internal procedures and industry requirements. /liliSupport recruitment, onboarding, and ongoing team development. /li /ulpbr/ppbRequirements /b /pullibPrevious experience leading customer service or customer operations teams in iGaming /b /liliStrong people management and communication skills. /liliAbility to work effectively in a fast-paced environment and make independent decisions. /liliExperience in monitoring KPIs and driving operational performance. /liliKnowledge of online gaming, betting, payments, or other high-volume customer-facing environments is advantageous. /lilibFluent English communication skills, and native level Dutch /b /li /ulpbr/ppbWhat's on Offer /b /pulliPrivate health and well-being benefits. /liliProfessional development opportunities. /liliInternational, collaborative working environment. /li /ul