Customer Care Specialist (German) - Relocation in Croatia
Job Openings Customer Care Specialist (German) - Relocation in Croatia
About the job Customer Care Specialist (German) - Relocation in Croatia
Grow-Talent.Com is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company.
Position: Customer Care Specialist with German
Location: Remote/work from home in Croatia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
* Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
* Navigate internal and external documentation and resources to provide world-class service
* Identify and escalate priority or unresolved issues to appropriate internal teams
* Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
* Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
* Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
* Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
* Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
* System knowledge: Very good user knowledge of common PC applications
* Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
* Good ability to express yourself verbally and in writing in German
* Skilled conversation skills, linguistic fluency, understandable pronunciation in German
* Good communication and teamwork skills
* Expertise: Basic credit card-specific knowledge desirable
OFFER:
* Excellent remuneration package based on experience, skills and performance
* Indefinite contract
* Private health and life insurance
* Fully remote work from Croatia
* A dynamic and creative team with a positive and friendly atmosphere
* Good work environment - the employer can show off great reviews from their employees
* Guidance and tools to reach your full potential.
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