Position Summary
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guests regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Handle all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (e.g., sharewiths, separate room/tax/incidentals, comps). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer system and identify designated requirements and requests. Contact appropriate departments (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Coordinate with Housekeeping to track room readiness for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of each shift. Balance and drop receipts according to accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones with proper etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality standards. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
Preferred Qualifications
* Education: High school diploma or G.E.D. equivalent.
* Related Work Experience: At least 1 year of related work experience.
* Supervisory Experience: None.
* License or Certification: None.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our strength lies in the rich culture, talent, and experiences of our team members. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other protected categories by law.
At over 100 award-winning properties worldwide, The Ritz-Carlton creates experiences so exceptional that they linger with guests long after their stay. We attract top hospitality professionals who curate lifelong memories. We believe everyone succeeds when empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for luxury service worldwide, delivering excellence in guest care and comfort. Your role is to ensure the delivery of The Ritz-Carlton’s “Gold Standards” graciously and thoughtfully. These standards, including our Employee Promise, Credo, and Service Values, are the foundation of our success. By embodying these standards, you contribute to our reputation as a global leader in luxury hospitality. Join us to learn, exemplify, and uphold these values, and take pride in your work and colleagues.
By joining The Ritz-Carlton, part of Marriott International, you become part of a global portfolio of brands. Be where you can excel, begin your purpose, belong to an inspiring team, and become the best version of yourself.
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