About Atos
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of €12 billion. We are European leaders in Cloud, Cybersecurity, and High-Performance Computing, providing end-to-end solutions in Hybrid Cloud, Big Data, Business Applications, and Digital Workplace. As the Worldwide IT Partner for the Olympic & Paralympic Games, we operate under the brands Atos, Atos|Syntel, and Unify. Listed on the CAC40 Paris stock index, our purpose is to help design the future of the information space, supporting knowledge, education, and research development in a multicultural environment. We aim to enable our customers, employees, and societies to live, work, and develop sustainably in a safe and secure information space.
Role Description
We are seeking a graduate or professional to join our diverse and positive team in Tenerife. In this role, you will undertake various tasks, developing your skills and advancing your career.
What You Will Do
* Resolve incidents, complete service requests, or initiate support from remote and/or onsite teams.
* Identify appropriate problem-resolution procedures using customer-specific information.
* Serve as the SPOC (Single Point of Contact) within the service provider for incident originators.
* Coordinate progress throughout the incident lifecycle enthusiastically.
* Report to Service Level Management about incidents, potential SLA breaches, and provide updates on processed incidents and requests.
Your Qualifications
* Proficiency in Catalan/Spanish and fluency in English.
* Ability to work in shifts.
* General IT knowledge and familiarity with computer languages.
* Experience in problem solving and investigation while engaging with business partners.
* Excellent communication skills.
* Strong analytical skills and process understanding.
* Customer-centric attitude and sense of responsibility.
* Ability to learn quickly.
Why You Will Love Working Here
* Competitive remuneration package.
* Training and development tailored to your goals.
* Flexible working schedule.
* Long-term career growth opportunities in a global environment.
We seek individuals eager to work on various projects with skilled colleagues, enriching their knowledge. Our company is committed to equal opportunities and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Do you resonate with our values?
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