Key Responsibilities
Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.
Provide
Level 1 IT support
via phone, email, chat, or ticketing system
Log, track, and resolve incidents and service requests using ITSM tools
Troubleshoot
Windows OS
, hardware, software, and peripheral issues
Perform
password resets, account unlocks, and basic Active Directory tasks
Support
Microsoft Office / O365 / Outlook / Teams
issues
Assist users with
VPN, network, and connectivity
problems
Provide
remote and onsite support
when required
Escalate unresolved issues to
L2/L3 teams
with proper documentation
Follow xsgfvud
ITIL processes
, security policies, and standard operating procedures
Maintain asset and inventory records
Ensure customer satisfaction and
SLA compliance
Its a dispatch on demand role.