Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
* Optimize service operations processes and support systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support day-to-day operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analyst roles within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & certifications from our main partners.
* Home office options.
* Flexible benefits such as public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About Us:
We are a global digital company dedicated to accelerating business experiences through technology and data, focusing on customer omnichannel solutions in various fields including retail, life sciences, manufacturing, education, and non-profit sectors. As a top Salesforce partner in Europe, our diverse team of over 530 professionals from 24 nationalities is committed to innovation, knowledge, and team well-being. Our core values are talent, flexibility, commitment, and innovation, which guide everything we do.
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