Job Overview
IT Support & CRM Admin - Sensorfact
What you will do:
You'll be the go‐to person for keeping our systems, tools, and people running smoothly. You'll split your time evenly between IT support and CRM administration, ensuring that both our internal IT environment and our sales system run efficiently, securely, and reliably.
You'll provide hands‐on technical support to colleagues, manage user accounts and devices, and maintain network and software systems. At the same time, you'll take ownership of our CRM (HubSpot), ensuring data accuracy, supporting the sales team, and helping customers to experience a seamless experience.
IT Support (50%)
Provide first-line technical support via our Ticketing System, email, or in person.
Troubleshoot and resolve hardware and software issues on Windows and macOS devices.
Enroll devices in MDM to ensure compliance with security policies.
Manage user accounts and permissions in Google Workspace, Microsoft 365, and other company tools.
Support onboarding and offboarding by preparing accounts, assigning hardware, and ensuring secure access removal.
Maintain the IT asset inventory and assist during office rollouts.
Collaborate with the Amsterdam IT team to align processes and support new IT initiatives.
CRM Administration (50%)
Review and adjust closed deals to ensure accuracy and completeness.
Process ad-hoc administrative requests (e.g., deal splits, updates, supplier forms).
Monitor and triage incoming CRM or administrative requests, assigning them as needed.
Act as a key liaison between Sales, Onboarding and Finance to streamline system processes.
What you bring:
1–3 years of experience in IT support.
Strong understanding of hardware, software, and networking fundamentals.
Familiar with CRM systems (HubSpot preferred) and adjacent tools (like travel booking platforms).
Detail‐oriented, organized, and comfortable managing multiple priorities.
Excellent communication skills — approachable, patient, and collaborative. Comfortable working independently while being part of a cross‐functional team.
Proficient in English for work purposes.
Why you will love working here:
Rapid growth - you can grow with us.
Uncapped performance‐based bonuses.
Health insurance coverage.
Travel reimbursement.
500 euros for your home office setup (through Workwize).
Exciting rewards through our employee referral program.
23 vacation days to recharge.
Remote work flexibility: Up to 2 months per year (based on performance and manager approval).
Onboarding, buddy system, and mentorship.
Team‐building activities, including Sales Week, outings, and company getaways.
Free Friday lunch and healthy snacks.
Additional Information
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