Foundever™ is a integral leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are the team behind the best experiences for more than 750 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless, AI‑driven experiences in the moments that matter.Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora.As AI becomes increasingly agentic and autonomous, we are building a platform to orchestrate intelligent workflows that automate complex business processes at scale.About the RoleWe are looking for an Agentic Workflow Backend Engineer to architect and build a platform enabling the creation, orchestration, and execution of AI‑driven automation workflows.In this role, you will design backend systems that power agent‑based applications, leveraging FastAPI for service interfaces, LangGraph for agent orchestration and stateful workflows, and AWS infrastructure for scale, reliability, and security.You will work closely with data scientists, machine learning engineers, product managers, and DevOps to build a reusable, extensible platform that enables teams to compose intelligent agents, connect them to tools and data sources, and run them safely in production.This position requires strong architectural thinking, hands‑on backend development, and comfort owning complex systems end‑to‑end in a fast‑moving, experimental AI environment.Key responsibilitiesDesign and architect a backend platform for agentic workflows and automationsDefine patterns for agent orchestration, state management, memory, and tool integrationDesign and implement authorization (AuthZ) models for agentic workflows, defining fine‑grained permissions, scopes, and guardrails to control what agents can access and execute across tools, data sources, and workflows in production.Ensure scalability, observability, and fault tolerance of long‑running and asynchronous workflowsDevelop high‑quality backend services using Python and FastAPIImplement workflow orchestration using LangGraph and related agent frameworksDesign and maintain APIs for workflow creation, execution, monitoring, and controlRun production workloads in AWS on Kubernetes, including scaling and reliability concernsIntegrate CI/CD pipelines for rapid iteration and safe deploymentImplement monitoring, logging, and tracing for agent execution and system performanceSecurity & ComplianceEnsure compliance with certification and regulatory frameworks (e.g., PCI, HiTrust)Design guardrails for agent behavior, permissions, and access to tools and dataCollaborate closely with ML, data, and product teams to translate business needs into platform capabilitiesOwn technical decisions from design through production and iterationStay up to date with advances in agentic AI, orchestration frameworks, and cloud‑native architectureSkills and AbilitiesExperience5+ years of experience in Python backend engineering2+ years of experience in Agentic workflow implementation and other automationsExperience designing or working with distributed systems and microservicesComfortable working in Agile, fast‑paced environments with evolving requirementsRequiredDeep experience in Python with FastAPI (or equivalent modern backend frameworks)Experience designing microservice APIs and backend service contractsExperience with LangGraph, LangChain, and orchestration of agent‑based AI systemsProficient with LLM integration patterns, tool xcskxlj calling, and prompt workflowsSolid knowledge of AWS (compute, storage, networking, IAM)Experience running services on KubernetesStrong understanding of databases (PostgreSQL, MySQL, MongoDB or similar)Familiarity with CI/CD pipelines and Git‑based workflows (GitLab preferred)Excellent debugging, troubleshooting, and system‑level thinking skillsEducationBachelor’s degree or higher in Computer Science or a related field, or equivalent practical experience.LanguagesExcellent written and conversational English (C1 minimum)French and Spanish are a plusTools & TechnologiesBackend framework: FastAPIAgent orchestration: LangGraphVersion control & CI/CD: GitLabIDE: CursorOur offerImpactful work: Build a core platform powering next‑generation AI‑driven automation at scaleProfessional growth: Work at the frontier of agentic systems with continuous learning opportunitiesCompetitive compensation: Attractive salary and benefits packageCollaborative environment: Supportive, remote‑friendly team with opportunities for travel, training, and industry events#J-18808-Ljbffr