Support Engineer (PostgreSQL DBA) - based in Spain/RomaniaJob Summary:As a Support Engineer/DBA you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.What your impact will be:- Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.- Collaborate with and mentor junior and mid-tier support engineers to triage issues.- Create reproducible test cases, file development requests, and offer patches when possible.- Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks- Serve as the primary point of contact to premium customers on priority engagements.- Document solutions, procedures, and standards for customers as well as for internal use.What you will bring:- 2+ years of significant experience with PostgreSQL DBA, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge.- Bachelor's degree in Computer Science or equivalent knowledge.- Working knowledge of PostgreSQL third-party tools (i.E., pgpool, patroni, pgbouncer, etc.)- Strong customer facing skills.- Outstanding English communication skills (both written and verbal).- Strong problem-solving skills for abstract and complex issues.- Quick-thinking, able to work well under pressure.- Adept at documenting efforts, actions, and results.- Experience liaising with Engineering teams.What will give you an edge:- Technical Support experience.- Experience with machine learning and AI.- Recent working experience with Microsoft.NET, Java and/or C/C++.- Experience with Oracle or SQL Server.- Experience with Docker, OpenShift & Kubernetes.- Experience with Amazon Web Services and RDS.- Experience with Microsoft Azure.- Experience with Linux/Unix/Windows.