This is not only a customer support position.
We’re hiring a Travel Concierge / Travel Manager who owns client outcomes, negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control.
Your Mission
You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip.
You don’t just assist — you advise, negotiate, close, and deliver.
What You Will Do Client Ownership (End-to-End)
* Lead direct conversations with clients (chat, email, calls)
* Clarify preferences, constraints, budgets, and expectations
* Guide clients toward the best-fit solution and close bookings
* Stay responsible for the trip before, during, and after travel
Travel Design & Partner Negotiations
* Design complete ski & mountain travel packages:
o hotels & chalets
o transfers
Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners
* availability & room allocation
* upgrades, perks, and added value for clients
* Compare multiple partner offers and select the best commercial and experiential outcome
* Maintain and grow long‑term partner relationships
Commercial Thinking & Upsell
* Proactively suggest higher‑value or better‑fit options
* Increase booking value through relevance, not pressure
* Think in terms of experience quality, conversion, and margin
* Balance client satisfaction with commercial goals
* Manage bookings, confirmations, changes, and payments
* Handle exceptions and last‑minute changes calmly and independently
* Ensure accuracy, timelines, and zero loose ends
Product & AI Contribution
* Identify recurring client needs, objections, and emotional patterns
* Feed insights into our AI‑powered travel assistant
* Collaborate with product and marketing teams to improve matching, conversion, and retention
Who You Are
You are not a customer support agent.
You are closer to a travel advisor, travel manager, or concierge with commercial responsibility.
* You have experience in travel, hospitality, concierge, or luxury services
* You’ve handled partner negotiations (hotels, suppliers, DMCs, venues, etc.)
* You’re comfortable discussing prices, terms, and alternatives
* You take ownership instead of escalating problems
* You stay calm under pressure and enjoy autonomy
Skills & Tools
* French, Spanish, or German — strong plus
* Confident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPT
This Role Is NOT For
* Customer support or ticket‑based roles
* People without negotiation or sales responsibility
* Candidates who don’t want ownership over outcomes
Why Join Us
* Build a premium travel product, not a mass OTA
* Work in a role with real commercial influence
* Be part of a fast‑scaling, international team
* Access to partner trips, internal testing travel, and industry perks
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