Principal Accountabilities 
Under direct supervision: 
- Support the daily operations of retail stores 
- Perform a variety of routine assignments 
Knowledge & Skill Requirements 
- High school diploma or equivalent education; Associate's degree preferred 
- One year of experience preferred 
Knowledge & Application 
- Basic level of education will be required; reading, writing, and basic numeracy 
- Required to follow simple instructions 
- No formal occupational training required 
- Non-office based roles may operate some simple equipment under guidance and instruction 
Problem Solving 
- Problems encountered will be defined, repetitive, and routine with a solution readily available 
- All nonstandard problems will be referred to supervisor or more experienced incumbent 
- Solutions are obvious or there are a finite number of clear-cut alternatives 
- Solutions can be reached and applied immediately 
Interaction 
- Interaction with others is limited to own team with little requirement for internal or external contact 
- Basic numeracy and literacy skills required 
- Displays common courtesy and politeness and uses basic verbal skills 
Impact 
- Supports the achievement of goals through personal effort in own work area 
- Impact will be limited to the delivery of own work tasks which will be managed on a day-to-day or task-by-task basis 
- Financial/business impact will typically be considered immeasurable 
Accountability 
- Accountable for delivery of own tasks to agreed time and quality standards 
- Typically no awareness of cost and profitability required 
- Performance measured frequently against predefined service level requirements or equivalent metric 
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