Overview
Customer Support Agent with German and English at Atos
Responsibilities
* Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
* Identify, evaluate and prioritize customer issues and complaints.
* Analyze customer problems and develop effective resolution plans.
* Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
* Evaluate new services, processes and technologies introduced at the helpdesk.
* Participate in training programs to support new technologies, procedures and customer service enhancements.
* Collaborate with departmental staff to promote and maintain strong customer service values.
* Escalate unresolved issues to support leads or designated service groups.
Requirements
* Languages Proficiency in German and English (mandatory).
* Skills Basic PC skills, excellent communication abilities.
* Availability Willingness to work in shifts (7x24, 40 hours per week).
* Experience No specific experience required; initial training will be provided.
* Attributes Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
Details
* Seniority level: Not Applicable
* Employment type: Part-time
* Job function: Other
* Industries: Computer and Network Security and IT Services and IT Consulting
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