We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success. This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.
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About the Role
This role involves key responsibilities that include client engagement, campaign management, insight generation, and internal collaboration.
Responsibilities
* Client Engagement & Strategic Partnership
* Manage 3–4 client partners, including subsidiaries under large holding companies.
* Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
* Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support
* Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
* Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
* Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Insight Generation & Optimization
* Download and analyze campaign performance data.
* Translate metrics into clear, actionable insights and optimizations.
* Deliver reporting narratives that align with campaign goals and strategy.
Internal Collaboration & Workflow Development
* Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
* Help standardize evolving workflows in coordination with partners like MediaMint's process teams.
* Contribute to resource creation and knowledge-sharing initiatives.
Performance Metrics
* Volume of Work (by case type, reason, and region)
* Average Handle Time for support and operational tasks
* QA Scores for campaign accuracy, strategy, and delivery timeliness
* Monthly CSAT Scores from client partners evaluating deliverables and communication
Qualifications
* 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
* Native Level Fluency in Italian Language (Mandatory). xohynlm
Required Skills
* Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, )
* Strong problem-solving and communication skills
* Ability to manage complex workflows and shifting priorities
* Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
* Analytical mindset with a drive to turn data into actionable insights
* Proficient in English and Italian.
Preferred Skills
* Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
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