In collaboration, we are working with a leading Outsourcing/BPO consultancy that is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.
Location: Porto, Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with the possibility of extension or a permanent contract
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
* Handle all incoming contacts from bank clients via phone, chat, and email (appointments, income statements, PIN/TAN orders for online banking, card blocking, mediation between the customer and other bank branches, feedback)
* Provide excellent and agile customer service, continuously seeking initiatives to enhance service quality and improve the overall customer experience
* Use appropriate tools, processes, and methods to ensure the provision of accurate, valid, and complete information
* Present the product range in a sales-oriented manner, supporting central marketing campaigns
REQUIREMENTS:
* Native/fluent in German (verbal and written, C2 level) and fluent in English (minimum B2 level)
* Active listening skills, ability to explain product and service information clearly, and resolve issues on first contact
* Ability to handle stressful situations effectively
OFFER:
* Relocation support
* Working hours: Monday - Friday, 8 AM - 5 PM, with potential future hours from 8:00 AM to 8:00 PM
* Two weeks of training plus one week of nesting (all on-site)
* A dynamic, creative, and friendly team environment
* Food vouchers
* Guidance and tools to help you reach your full potential
Department: Information & Technology
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