Overview
Are you enthusiastic about sports and thrive in a customer-focused environment? We have a new opportunity as a Sports Booking Assistant. In this role, you’ll be the face of Club La Santa. Engaging with the guests, providing personalized assistance, and ensuring their experience exceeds their expectations will be a part of your day-to-day role. Whether it’s helping them secure their preferred sporting equipment, arranging private instructions and memorable excursions, or addressing any inquiries they may have, you’ll play a pivotal role in making their visit memorable and smooth.
Responsibilities
- Provide excellent guest experience to Club La Santa guests, ensuring their needs are met promptly and professionally.
- Hand out and maintain sporting equipment, ensuring it is in good condition and available for guest use.
- Gain in-depth knowledge about Club La Santa, gaining a thorough understanding of our extensive range of activities and facilities available.
- Booking private instructions for various sports activities offered at Club La Santa.
- Booking various excursions for guests such as horseback riding, Teguise markets or a day trip to La Graciosa.
- Booking and assisting with bus and taxi airport transfers for guests arriving and leaving Club La Santa.
- Answer guest inquiries with an accountable mindset, providing accurate information and assistance.
- Collaborate with a big Sports Booking team to ensure smooth operations.
- Work with other departments such as events and evening entertainment for ad-hoc occasions of need.
- Work with back office work answering emails, booking excursions, transfer etc.
- Lead and educate the Green Team colleagues working in Sports Booking to make sure CLS is offering the clients a professional, positive, and safe service at the highest possible level.
Qualifications
About You (Essential Knowledge)
- 2 + years of customer service experience.
- Excellent English communication skills as well as speaking a second language (Spanish or Danish is preferred).
- Knowledge of working with computers and associated programs (e.g. Microsoft Teams, Word, Excel, etc).
- Ability to lead, motivate and train green team staff working in Sports Booking.
- Ability to communicate relevantly with guests of all ages, Sports Booking staff, Green Team staff and wider staff within the resort.
- Work well under pressure, with an ability to be solution-oriented with new ideas.
- Self-motivated to professionally develop, participate in team meetings and work independently when required.
- Smiley, happy person with a can-do attitude.
- Valid European drivers license.
About You (Beneficial Knowledge)
- Preferably customer service experience from a sports or retail environment.
- Spanish and / or Scandinavian language communication skills.
What we offer
- Permanent full time contract with 40 hrs. working week and 2 days off.
- The annual gross salary is 23.426,31€
- One free lunch will be provided on all working days.
- Holiday : 30 days a year + 18 extra days of holiday as compensation for work on public holidays including holiday pay.
- Subsidised shared accommodation at 196.76€ per month (the apartment is shared with another employee and consists of a living room with a small kitchen, bathroom and one bedroom).
- Full use of world-class sporting facilities at Club La Santa.
- Spanish Residency allowing for discounted travel within the Canary Islands and mainland Spain.
- A learning environment with different possibilities to develop professionally and personally.
- Support in organising the necessary documentation required for foreigners upon arrival in Spain.
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