IT Support Engineer I, Ops Tech Solutions (OTS)
Job ID: 3118458 | Amazon Technologies, Inc. - A89
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We also have a casual dress code at each location (jeans, t‑shirts, safety shoes and at times a neon safety vest).
Key Job Responsibilities
* Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
* Ensuring infrastructure networking and computing systems remain available during production hours.
* Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
* Managing local technical projects.
* Maintaining or creating policies, procedures, and processes.
* Identifying root‑causes of operational issues and process inefficiencies.
* Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours.
* Supporting customers from multiple buildings in the area, as well as remote customers.
* Traveling within your local or regional area to support our customers.
Basic Qualifications
* 2+ years of professional or military experience.
* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications.
* High School diploma or equivalent.
* 2+ years of troubleshooting in a multi‑user high‑availability environment.
* 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
* 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
* 1+ year of IT client, server, and network service delivery experience.
* Possess and maintain a current, valid driver license.
Preferred Qualifications
* Bachelor’s degree in Computer Science or related technical field.
* Experience communicating technical concepts and processes using clear, simple language and visuals.
* Experience with end‑to‑end project management, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines.
* Experience in data center design, construction, operations, or facility maintenance.
* Experience communicating technical details verbally and in writing.
* Experience working independently with minimal supervision, or 1+ years of Amazon experience.
Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,700/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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