This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level as the customer expect Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level. 1.Manage customer service activities to ensure excellent service.A.Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment.B.Follow up order status, delivery, pick & pack, invoice and documentation.C.Solve issues related to orders from Order Entry to Invoice and cash collection.D.Provide information to customer (external and internal) about OTB processes and status.2.Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.3.Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.4.Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data.5.Support customer requests, act as a central contact for any question.6.Participate and engage in continuous improvement efforts to drive order process quality and efficiency. Education & Experience :
Bachelor’s Degree preferably in business / or supply chain management plus 3 -5 years’ experience.Customer service knowledge.Skills in Microsoft Office.SAP knowledge of SD module or JDE.Strong analytical capability and attention to detailWillingness to work difficult tasks through to completionAbility to collaborate with other departments to reach a common goalStrong understanding of Supply Chain principlesDesire to learn and grow in the position and companyEnglish working proficiency required. Other European languages (Portuguese) will be considered as an asset.Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines
#J-18808-Ljbffr