Responsibilities
* Serve as the leading point of contact for all customer account management issues.
* Build and maintain strong, long-term customer relationships.
* Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
* Ensure timely and successfully deliver our solutions in line with customer needs and objectives.
* Clearly communicate progress of monthly and quarterly initiatives to internal and external stakeholders.
* Develop new business with existing customers and/or identify areas for improvement to meet sales quotas in the region.
Requirements
* A passion to work with technology.
* Team-player: Able to work in a diverse multi-cultural team in a collaborative way.
* Customer empathy and strong customer-facing skills via excellent communication.
* Comfortable with giving and receiving constructive feedback.
* Proven work experience of 3-5 years as Account Manager or relevant role in a technology/ICT company.
* Demonstrated ability to connect with stakeholders at all levels of an organization, including executive and C-level.
* Solid experience or background with business software.
* Experienced in managing customer expectations while working with internal teams and stakeholders while listening to customers and showing empathy.
* Proven ability to juggle multiple account management projects simultaneously, while maintaining keen attention to detail.
* Applicant must be a resident in Spain with a valid work authorization and be within commutable distance.
Benefits
* This is a full-time position with a 40-hour working week.
* We start with a probation period with options for permanent employment.
* Attractive and competitive salary.
* You will start with on‑the‑job training in a team with guidance and mentoring.
* Due to the pandemic, this job is currently in remote mode. As it gets safer to return back to the workplace, this job will be based in Valencia, Spain.
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