We are hiring in Boho Club: Night Auditor/Receptionist
Key requirements:
* Education: Finance / Customer Service / Front Office / Hospitality
Professional category: Front Office Receptionist / Night Auditor
Experience: Not necessary, but at least 1 year experience with Opera Cloud preferred
Languages: English (Professional level), Spanish (Professional level). Additional languages such as French, German, Russian, Arabic are a plus.
Job Description
* Welcome and greet guests with friendly, efficient, and courteous service.
* Perform check-in, check-out, and payment transactions.
* Answer phone calls, screen, and forward incoming calls.
* Receive, sort, and distribute mail and daily deliveries.
* Manage guest complaints, arrivals, departures, and other guest services.
* Provide information about facilities, events, and services.
* Maintain a neat and professional appearance and personal hygiene.
* Handle daily mail reception and ensure the reception area is tidy and stocked with necessary materials.
* Direct visitors to appropriate personnel and offices.
* Provide accurate information in person, over the phone, and via email.
* Ensure office security by following procedures and controlling access at the reception desk.
* Order supplies and maintain inventory.
* Update calendars and schedule meetings.
* Arrange travel and accommodation, and prepare vouchers.
* Keep records of expenses and office costs.
* Perform administrative duties such as filing, photocopying, and transcribing.
Main qualifications and skills:
* Enthusiastic with a friendly personality.
* Proven experience as a Front Office Receptionist or similar role, ideally in a 5-star resort or hotel environment.
* Proficiency in Microsoft Office.
* Excellent customer service, communication, and professional appearance.
* Resourceful and proactive problem solver.
* Strong organizational, multitasking, and time-management skills.
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