Location : Tarragona (Hybrid, 4 required office days per week)
About Ravago
Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry.
Scope
Main Contacts
* Contact with every employee @ Ravago
* Reports to: Regional Service Delivery Manager and local IT team leader
Purpose of the Role
To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, requests & changes) & updating CMDB, to provide fast end-user IT service. The role also includes maintaining the IT-infrastructure and resolving structural problems to ensure continuity and efficiency of the IT-infrastructure.
Requirements
* Very good knowledge of Microsoft Platform Tools
* Knowledge of other systems/programs is a plus
* Fluent in Spanish and/or Catalan
* Well organized and able to analyze IT problems quickly
* User/client-oriented
* Motivated to help people with IT problems
* Capable of understanding business impact
* Team player
* Minimum Bachelor’s degree in ICT or similar experience
* Offer first line support for incidents to prevent interruptions of IT services
* Use Topdesk as the ITSM tool from Ravago
* Update procedures and configurations to ensure stability within agreed service levels
* Ensure continuous service to guarantee agreed service levels with focus on end-users
* Be responsible for technical realizations and installations/configurations of hardware and software
* Inform, train, and guide end-users for optimal system usage
* Create and update FAQ documentation
* Stay informed about developments in the field to strengthen credibility
Apply Online
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