Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated test products. The company offers a wide range of products and solutions, including internationally authoritative software testing qualification training, serving various fields such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical sectors.
We are currently seeking a Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Responsibilities
* Provide technical support and resolve customer issues, including daily troubleshooting, event management, and other technical support tasks.
* Track key demands and bug fixes for customers, collaborating with the product team to promote product optimization.
* Use Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks in critical systems and provide solutions to maintain system stability.
Requirements
* Bachelor's degree or above, preferably in Computer Science, Software Engineering, Cloud Computing, or related fields.
* Experience in cloud computing or IT industry, with a background in DevOps, service support, or solution architecture.
* Proven ability to troubleshoot and resolve complex technical issues.
* Knowledge of optimizing cloud-based architectures and designing industry-specific solutions.
* Understanding of Linux/Windows OS, computer networks, TCP/IP protocols, and experience with packet capture and analysis.
* Strong technical support skills in system and network domains.
* Proficiency in Chinese and English, capable of working in both languages.
* Availability for on-call duties during non-working hours (with time off in lieu).
We Offer
* Full-time schedule (40 hours/week) with a permanent contract.
* Remote work possibility within Spain.
* 25 days of paid holidays.
* Career development opportunities within a global company.
* Additional benefits to be discussed during the first call.
Beyondsoft International (Singapore) Pte. Ltd is committed to equal opportunity employment, promoting diversity and inclusion. Employment offers are contingent upon successful pre-employment processes, and we do not ask for recruitment fees or unauthorized payments.
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