Overview
The Role
The Social Media Account Lead & Growth Marketing role shapes the digital presence of market-leading brands. This position requires a strategic mindset that balances project delivery with client relationship management, blending creativity and strategy to offer holistic tailored solutions. You’ll lead client relationships, guide a talented team and play a pivotal role in driving new business opportunities, contributing to expanding our client portfolio with forward-thinking proposals and strategies. If you’re passionate about digital strategy, social media innovation, and business growth, this is your chance to make a real difference in a global, innovative agency.
Responsibilities
- Lead client relationships, setting clear goals and measurable objectives for their projects.
- Drive account growth by maximizing revenues through upselling, cross-selling, and cost optimization.
- Develop detailed work plans and timelines to successfully deliver projects and campaigns.
- Design and execute content strategies for social media with diverse objectives.
- Monitor project performance, health metrics & KPIs and proactively address potential risks and timeline challenges.
- Research, report, and surface actionable insights on target audiences’ digital and social media behavior.
- Anticipate and prepare crisis management plans for brands on social media.
- Identify and execute real-time content opportunities and creative responses, in collaboration with community managers and social listening teams.
- Oversee campaign reporting, ensuring consistency, accuracy, and actionable recommendations for planning and intelligence teams.
- Develop paid media strategies for brands across social platforms.
- Contribute to quality standards and training processes within the Social Media team.
- Supervise the development of communication protocols (Q&As;) tailored to each campaign and client.
- Research and apply new trends and community-building strategies, including influencer marketing, content creation, real-time engagement, and event coverage.
- Manage content production projects (video, photography, live event coverage, etc.) and budgets.
- Lead and coach a direct team of 5, while coordinating a broader multidisciplinary group for day-to-day execution and proactive strategic proposals for current and potential new clients.
- Mentor your team with continuous feedback, assertive communication, time management, and prioritization, helping them grow to the next professional level.
Qualifications
- 5+ years of proven experience in Account Management and Social Media Management within agencies, digital teams, or consultancies, leading digital projects.
- Experience contributing to new business opportunities through client pitches, proposals, and strategic presentations.
- Degree in Advertising & PR, Marketing, Business Administration, or related fields.
- Advanced English (C2) is mandatory. Apart from Spanish, other European languages will be a huge plus (especially Portuguese).
- Strong knowledge of Social Media management, Paid Media, Influencer Marketing, and Social Listening.
- Hands-on experience with tools such as Sprinklr, Meta Business Suite, Sprout Social, Dash Social.
- Previous experience managing teams.
- Familiar with project management methodologies, financial oversight, and operational profitability.
- Experience working with B2C brands, especially in these industries: Fashion, Beauty, Retail, Personal Care, Cosmetics, Luxury Goods.
Benefits
- Indefinite contract, with a 6 months' trial period
- 23 days of annual vacation
- Birthday leave to celebrate your day as you wish
- Comprehensive private medical insurance
- Hybrid work environment
- Adaptable working hours
- Compensation for remote work - extra salary
- Flexible compensation with Cobee
- 40 hours of annual paid volunteering time to contribute to a cause that matters
About Us
Findasense is a global Brand Experience company. We harness the power of data to create personalized experiences and execute strategies through relevant content creation. We believe in self-management, transparency, and a collaborative culture. Our EPIC model (Strategy, Purpose, Identity, and Culture) makes us unique, drives our differentiation, and enables us to build long-lasting relationships.
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