**Job title**: Field Application Specialist **(H/ F)***
**Location**:Remote location, East of Spain (based in Barcelona)
The Field Applications Specialist (FAS) will ensure optimal use of appropriate technologies, products and services, giving support and advice to the customers and final users. The FAS position will also give support and training to the Sales Team.
The FAS position will provide in-depth scientific and technical support in relation to the solutions, analyzers and reagents supplied, ensuring our customers’ needs are met and matched to our capabilities.
Remote position based in Barcelona area.
**Key Responsibilities**:
- Provide technical and service support for instrumentation and reagents.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports.
- Carry out customer visits to resolve product and technical issues.
- Supporting Sales activities in product troubleshooting & complaint handling / investigation activities including the provision of necessary data and feedback to Sales Support.
- Leading on all aspects of qualification/validation studies & programs initiated with the clients in collaboration with internal functional groups, as may be applicable.
**Minimum requirements, qualifications and skills**:
- Master’s degree, PhD (or equivalent) in analytical chemistry, molecular biology or life sciences.
- Experience of working within Bio-Technical / Life Sciences / Pharmaceutical/ Biological, Medicine, Chemical and/or bio-pharmaceutical industries.
- Field and / or hotline experience in customer support before and / or after sales.
- Knowledge of analytical equipment in the field of in vitro diagnostics or in a regulated environment.
- Strong collaborative mindset, ability to work remotely / independently, excellent communication skills and ability to effectively prioritize workload and emergencies.
- Fluent English (written & spoken) and ideally other European Languages
- Willingness to travel up to 60% of time, in the defined territory and in other areas as needed, which could include international trips.
- Valid driver's license.
- Proficiency with Microsoft Word, Excel and PowerPoint