Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations—allowing them to focus on customer engagement. The HPS Web Factory partners with a scalable offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives that enhance and streamline web delivery processes.
Key Responsibilities
* Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and drive improvements in Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis, requirements, and performance metrics.
* Support the execution of the platform migration roadmap, including site grouping and feature categorization.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Assist in creating technical training content for Production Partners with the platform vendor.
Skills / Experience
* Academic background in Project Management, Marketing, IT, or related field.
* Minimum 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience working in Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn and contribute.
* Effective collaboration with IT and cross-functional teams.
* Analytical mindset focused on governance, performance, and service quality.
* Fluent in English, comfortable working internationally.
* Strong organizational skills and ability to work independently and remotely.
* Team-oriented mindset.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer
* Permanent contract with flexible schedule.
* Training & certifications to enhance your skills.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to societal betterment.
About Us
Omega CRM, a Merkle Company, is a global digital firm focused on accelerating our clients' Business Experience through customer-centric solutions, technology, data, and AI. Part of the dentsu group, we offer end-to-end solutions across industries including Retail, Healthcare, Pharma, and more. With over 23 years of experience and a diverse team, we are leaders in the Salesforce ecosystem in Spain, recognized for our innovative projects and high client satisfaction. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growing together.
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