All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success. Our 1,200+ worldwide team members prove our commitment to you every day by developing breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process, increasing your competitiveness and boosting productivity.
EFI is seeking a Credit and Collection Specialist to join our Business Unit based in Castellón/Valencia area, Spain.
This is a remote position (in accordance with EFI’s home office policy) and will support the Americas region, requiring alignment with Americas time zones.
Job Description
- Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts.
- Answer daily phone calls from the Accounts Receivable phone line, perform preliminary research/internal data requests, and triage the issues as appropriate.
- Advise customers of necessary actions and assist them with problem resolution and bringing account balances current.
- Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and help elevate problematic situations to a Credit & Collections Representative or Manager when necessary.
- Identify problem accounts and make recommendations to business leadership for optimum business solutions.
- Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes.
- Work directly with third party collections agencies that are assisting EFI in recovering past due balances (i.e. collect documentation and information as requested to assist them in their efforts).
- Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management.
- Record information regarding financial status of customers and status of collection efforts.
- Actively support team projects, goals or other activities that are assigned by management.
Job Requirements
- Degree in B.com/BBM required;
- 2+ years professional experience preferably in a credit/collection environment;
- Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);
- Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;
- Must possess excellent written and oral communication skills in English and Spanish.
- Must be able to work independently and as part of a collections team;
- Ability to prioritize multiple tasks in a busy work environment;
- Proficiency with MS Office (particularly Excel, Word and Outlook);
- SAP experience preferred; andExperience with Salesforce.com a plus
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