Location: GV-OUTLET Madrid Las Rozas
WHAT YOU WILL DO
- Build relationship with customers and maximize sales opportunity while maintaining store standards in terms of image, product, and operations, and delivering the Versace customer experience.
- Partner with the management team to strategically achieve sales targets.
- Strive to always increase brand and product knowledge.
- Master selling skills to satisfy customer needs.
- Take action to maximize the sales opportunity across all categories.
- Embrace and promote our Retail Excellence Program with both clients and staff.
- Build strong partnerships with clients, peers, and management through effective communication.
- Ensure superlative customer service standards to meet customer expectations.
- Act as brand ambassador to build relationships with new customers and VIP clientele.
- Deliver the ultimate Versace experience to increase customer loyalty.
- Drive results through delivering an elevated customer experience both during and after the sale or service.
- Use CRM to capture customer data continuously.
- Proactively take possible actions to maintain a long‑term relationship with customers.
- Participate in the organization of in‑store and promotional events.
- Implement and manage the boutique’s community outreach program to maintain active social relationships with clients.
- Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting, etc.).
- Remain in compliance with operational and company policies and procedures.
- Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set‑up.
YOU'LL NEED TO HAVE
- 2+ years’ experience in retail, with luxury experience preferred.
- Computer skills including operation of the retail sales system, Word, Excel, and email.
WE’D LOVE TO SEE
- An entrepreneurial nature with a strong ability to drive results.
- Well‑connected with a strong ability to engage.
- Elevated customer service skills; a true fashion expert with a passion for sales.
- Exceptional verbal and written communication skills.
- A positive, outgoing, high‑energy personality able to thrive within a high‑paced environment.
Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.
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