Social network you want to login / join with :
Client : Mytheresa
Location : Barcelona
Job Category : Other
EU work permit required :
Job Views :
Posted : 30.03.2025
Expiry Date : 14.05.2025
Job Description :
To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – US English late shift (f / m / d) to be based in our Barcelona office.
WHAT YOU WILL DO
* You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
* Advisory and support services for our international premium clients concerning the order process.
* Answer customer requests (phone calls and e-mails).
* Provide best-in-class customer service based on a fine understanding of the nature of e-commerce business.
* Continuous improvement of internal processes.
* Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product / customer related issues.
* The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the position's hours will be Monday-Friday 3pm-12am CET.
WHO YOU ARE
* Have excellent verbal and written knowledge of US English at a native level; additional languages are a plus.
* Have first experience in customer care or any other service-oriented industry.
* Conscientiousness when dealing with customer data.
* Flexibility and ability to work under pressure, capacity for teamwork.
* Proactive, with good organizational skills and time management.
* Experience with ticketing systems preferred.
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
* Mobile office / Mobile office abroad (Job and position permitting).
* Language & e-learning courses.
* Flexible remuneration benefits (ticket restaurant, transport, and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets).
* Discounted membership for selected sports platforms & gyms.
* Private health insurance.
* Individual support on mental health & well-being.
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high-quality service operations.
Since January 2021, we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us, your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
#J-18808-Ljbffr