At ING we are looking for a Contact Center data analystYour role and work environment:We are looking for a talented and enthusiastic Data Analyst to join our Analyst Contact Center team in the COO domainThe responsibility of this team is to provide the assisted channels (Backoffice, Contact Center Front, chat and chatbot) with the necessary information for the proper follow-up of our customer's support activity, and for taking the strategic decisions and our way of working is proactively use the data for building consistent reports and dashboards and for taking decisions in a fast-paced environmentYour key responsibilities:As a data analyst you will:Positively contribute to Build and update reports for activity follow upRun monograph analysis for deep dive on the main KPIs for all the support channelsEnsure all the reports are accurate and provided in timeWhat are we looking for?Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply!An advanced level in Excel and SQL, Valuable: SAS, Python and PowerBIAdvanced level of English. Reading, Speaking and writingHigh analytical skills and business savvyEnergy for designing and developing dashboards for the proper follow up of the team's KPIsEnthusiasm for working in a multidisciplinary environment, and in strong coordination with another teams, inside the bank, and with our Partners.Being able to prepare high impact executive decks with the main KPIs from the team or for incoming projects.What do we offer?The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.Check out what is waiting for you!Be flexible my friend.Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.Restaurant card.So that thinking about what to have for lunch doesn't take up your time or your cravings.Our house will be your home.In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!Health insurance.For you and all your family (spouse/partner and children).Life insurance.We help you protect what matters most to you.Flexible remuneration.In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids...Free company shuttle.It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.Banking benefits.Special loans with more beneficial conditions.Special mortgage conditions after 6 months working at the bank.And you can benefit from our pension plan after 1 month with us!More vitality and more belonging360o care of the employee (physical, mental, social connection & purpose).Physiotherapy service on site.Clinics with professional, world-class athletes.Gympass service.Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.International Remote work program.Get to know UsWe are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...