Overview
Veeqo is a multi-channel shipping software built to simplify fast-growth e-commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.
Our team in Costa Rica will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
The selected candidate(s) will provide proactive and solution-focused service. Veeqo is seeking logical thinking and analytical skills, with the ability to understand and empathize with customers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role.
The First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction. Our team members are expected to maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
This position is currently hybrid working 3 days from SJO11.
About the team
Veeqo team wiki: https://w.amazon.com/bin/view/Veeqo/Home
Veeqo website: https://www.veeqo.com/
BASIC QUALIFICATIONS
* 1+ years of customer service experience
* Experience with Microsoft Office products and applications
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
* Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
* 1+ years of driving process improvements experience
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