Are you passionate about leveraging technology to drive commercial growth? Do you have a strong background in CRM solutions and digital transformation? If so, we want to hear from you!
About the Role
As a CRM IT Business Partner, you will play a strategic role in supporting DOMO’s commercial growth from the IT side. You will ensure that technology solutions, particularly Salesforce and other digital commercial tools, align with business objectives to maximize their impact on growth and efficiency.
Reporting to the IT Business Partners Manager, you will collaborate closely with Sales, Marketing, and Customer Service teams, acting as the key link between IT and the commercial area. Additionally, you will lead and coordinate offshore IT delivery teams responsible for Salesforce and other digital platforms.
Your Key Responsibilities
* Align CRM solutions, particularly Salesforce, with the company’s commercial strategies.
* Define the IT/digital roadmap for the commercial area in partnership with key business stakeholders.
* Manage the implementation, optimization, and integration of Salesforce and other digital tools (UiPath, AI tools, middleware systems).
* Collaborate cross-functionally to translate business needs into technological solutions.
* Maintain relationships with technology vendors to ensure CRM solutions evolve in line with company needs.
* Support the internal capability development for Salesforce management.
* Train and advise commercial teams on best practices for CRM tools.
* Identify and evaluate new digital solutions to enhance commercial processes.
* Manage IT project resources, ensuring on-time and on-budget delivery.
What We Are Looking For
* Bachelor’s degree in Computer Engineering, Systems, Business Administration, or a related field.
* 5+ years of experience as an IT Business Partner, preferably in a commercial environment.
* Strong expertise in B2B CRM processes and proven experience managing Salesforce projects in at least two different companies.
* Experience in coordinating IT delivery teams, especially in offshore environments.
* Knowledge of system integration and digital transformation within commercial organizations.
* Strategic thinking, leadership skills, and decision-making capability in dynamic environments.
* Familiarity with Agile and traditional project management methodologies.
* Experience in the chemical sector is a plus but not mandatory.
* Languages: English (fluent); Spanish is a plus.
What We Offer
At DOMO, we believe in fostering a work environment that values innovation, collaboration, and professional growth. Here’s what you can expect when you join us:
* A dynamic and international work environment with exciting projects and digital transformation initiatives.
* Career development opportunities and continuous learning.
* The opportunity to work with cutting-edge CRM and digital tools.
* A collaborative culture where your contributions make a real impact.
* Flexible work arrangements and a supportive team.
If you are ready to take on a strategic role and drive commercial success through IT, apply today and be part of our journey at DOMO!
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