Technical Account Manager, Enterprise, Europe
Role Overview
Located in Europe, the Technical Account Manager will own one of our largest and fastest-growing enterprise SaaS relationships. This leader will deepen executive partnerships, drive multi-country expansion, and unlock new growth areas beyond LCA/EPD—spanning quality control systems, operational applications, and AI-enabled capabilities. The customers technical LCA/EPD team will manage implementations; Climate Earth LCA/EPD technical team will manage support functions, while this role focuses on strategic growth, executive alignment, and long-term account success.
Key Responsibilities
* Build and strengthen relationships with regional and executive management across the customer’s European organization through in person and virtual meetings.
* Lead the strategic account plan, including establishing regional business goals and product / service roadmaps.
* Identify and qualify growth opportunities beyond LCA/EPD into broader business applications by creating awareness for our new products across different business units.
* Be a point of escalation for all known account issues and coordinate remediation efforts across our services and engineering organizations.
* Keep the Climate Earth CEO informed and coordinate executive-level meetings to ensure the relationship thrives at the highest level.
* Partner with internal teams to ensure seamless delivery and customer satisfaction.
* Facilitate executive business reviews and maintain strong governance structures.
* Be a product expert, and serve as a strategic advisor to the customer, leading training sessions & best practices specific to the business unit / region.
* Enable the customer’s implementation / support team to perform as well as our own, creating and managing a Climate Earth Center of Excellence inside the account.
* Document new feature requests then scope them with our engineering organization and propose price / timing back to stakeholders for custom development work.
* Ensure renewal success, commercial stability, long-term partnership value, co-marketing opportunities, and referral systems.
* Support commercial deal execution in coordination with regional sales leadership.
* Drive cross-functional alignment between sales, technical, and executive teams.
* Ensure consistent execution and accountability across account team activities.
Qualifications
* Willing and able to travel up to 50% of the time, spending time building relationships in the field is exciting to you.
* 10+ years in enterprise account management, customer success, or sales / solution engineering within the heavy materials industry or enterprise SaaS environments.
* Proven success managing large, multi-country enterprise accounts with renewal, support, product, and pipeline responsibility.
* Strong business presence and multi-threaded relationship-building skills both regionally, across business units, and comfort presenting to c-suite executives.
* Demonstrated ability to translate complex technical capabilities into best practices and measurable business outcomes.
* Solid understanding of Life Cycle Assessment (LCA), Environmental Product Declarations (EPDs), and European construction sustainability regulations (e.g., EN 15804, CPR, Digital Product Passport).
* Experience working with sustainability, technical services, or carbon management teams within heavy materials sectors (concrete, building materials, manufacturing).
* Experience in SaaS, industrial digitalization, and sustainability-driven transformation.
* Strategic thinker with a track record of relationship building, goal setting, and value creation in a multi-product / region/ reporting line environment.
* Ability to lead product demonstrations, commercial conversations, and service level escalations with credibility.
* Ability to translate evolving regulatory requirements into strategic growth opportunities for enterprise customers.
* Experience engaging with sustainability or technical services leaders within the heavy materials industry.
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