We firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.Our post purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022 / 23.Our diverse community of over 2,100 employees represents more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.The holder of this position is responsible for managing an assigned merchant portfolio for Tax Free Shopping (TFS) products with the objective to improve the service offer to travelers and to develop new business hunting.Nature and aim of the positionThe holder of this position is responsible for managing an assigned merchant portfolio for Tax Free Shopping products with the objective to improve the service offer to travelers and to develop new business hunting.Your roleAs an Account Manager, you will be overall responsible for managing an assigned merchant portfolio for TFS products with the objective to improve the service offer to travelers and to develop new business hunting.Main duties and responsibilitiesDelivery of sales targetsDelivery of account-specific contractual obligations and agreed activities at store levelImprove merchants' knowledge and expertise with our servicesAccurate account management delivering the Sell-out objectives:
First / ongoing trainingMaximize TFS business (IR and RR management)Business statistics analysis, presentation, discussion, and actionAction plans and store visits in line with the company segmentation modelAccurate use of CRM to plan, record, and report account-specific activitySkills4-5 years’ experience of account management, ideally in FMCG, retail, or financial servicesProven experience of winning and developing new businessStrong interpersonal, verbal, and oral communication skillsThe ability to learn on a steep learning curveDriven and enthusiastic individuals who can use their own initiativeThe skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needsStrong negotiation and influencing skillsGood time management skills, with the ability to prioritizeResults-oriented with a proven track record of achieving targetsGood organizational skills with the ability to work independentlyAmbitious and hardworking, with a genuine hunger for successTogether, we innovate, create, and strive towards a brighter future for the businesses we serve.With Global Blue, enjoy the journey!
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