GENESYS CLOUD SOFTWARE ENGINEER | International Projects At Vortech PCI Group, we are looking for an experienced
Genesys Cloud Software Engineer
to join our team and work on international projects within modern and collaborative environments. This role focuses on designing, developing, and integrating solutions within a cloud contact center platform, with strong involvement in
Genesys Cloud and omnichannel integrations
.
Develop and maintain customer experience flows using
Genesys Cloud Architect Design and implement solutions using
Genesys Cloud
and
Genesys Engage (on-premise) Build and support integrations using
Genesys Cloud APIs, Data Actions, and event-based services Implement routing logic, automation, and configurations for
voice and digital channels Contribute to the integration of
chat and email channels in Genesys Cloud Create technical design documentation and process flows using
Microsoft Visio Troubleshoot issues, optimize performance, and ensure platform stability
5+ years of experience working with
Genesys Cloud
, including Architect flows and API integrations ~ Genesys Cloud Integration of
chat and/or email channels Knowledge of
REST APIs
and programming/scripting (JavaScript, Python, or similar) Familiarity with cloud environments, security basics, and version control English level B2+ or higher
Exposure to
CRM systems Certifications in
Genesys Cloud
or cloud providers (AWS)
Opportunity to work on
international cloud contact center projects Flexible and modern working environment If you are passionate about
cloud contact center solutions
, working with
Genesys Cloud
, and contributing to integration and automation projects in international environments, we would love to hear from you.
Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a rgpd@vortech.