Job Title: Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus
Location: Madrid, Spain
This boutique Destination Management Company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe.
Their bilingual, international team works closely with high-end travel advisors and trusted local partners to create seamless, authentic itineraries focused on art, history, gastronomy, and wine. They are known for their personalized service, operational excellence, and attention to detail.
They are looking for an experienced Operations & Reservations Manager to oversee day-to-day booking operations and client servicing.
This role is idóneo for someone with a background in DMC operations, travel coordination, concierge services, or hospitality, who enjoys managing multiple reservations, liaising with suppliers, and delivering exceptional client experiences.
Candidates with DMC, inbound tour operator, or luxury travel agency experience are strongly encouraged to apply.
Key Responsibilities
Manage end-to-end reservations for tailor-made itineraries
Coordinate with hotels, guides, transport providers, venues, and local partners
Act as a primary point of contact for clients and travel advisors
Ensure smooth execution of services before and during travel
Handle itinerary changes, special requests, and problem-solving as needed
Maintain strong relationships with suppliers and service partners
Support internal processes, service standards, and operational workflows
Assist with planning special events, experiences, and bespoke requests
Contribute to customer loyalty initiatives and repeat business
Ideal Candidate Profile
3–5 years' experience in travel, hospitality, or DMC operations
(roles such as Operations Executive, Senior Travel Coordinator, Concierge, Group Coordinator, or similar)
Fluent in English and Spanish (essential)
Strong organizational skills and attention to detail
Comfortable managing multiple bookings and priorities
Client-focused mindset with strong communication skills
Knowledge of the Spanish and Portuguese markets is a plus
Experience working with American clients or travel advisors is a plus
Team player who can also work independently
The Offer
6 months of structured training
Private healthcare insurance
Team trips and familiarization experiences
Performance-based bonus program after 6 months
Job Title: Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus
Location: Madrid, Spain
If you would like to have more information about the role, please apply or send your cv to ******
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