About the role
The job holder is responsible for the entire life cycle of Life Sciences Multimedia projects in a given portfolio, ensuring customer expectations are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization .
Key Responsibilities
* Responsible for Life Sciences Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials.
* Focus in managing Multimedia Projects for Life Sciences.
* Responsible for Customer Life Science project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
* Responsible for customer feedback, entry of CAPA's and completion of investigations.
* Owns collaboration with Resource Management, linguists, technical leads on resourcing and query management.
* Customer and internal communication and status reporting.
* Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer.
* Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
* Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's
* Participate in the pre-sales activities as needed.
* Participate in quality audits, recognize opportunities for improvement and implement the changes as needed.
Requirements
Educational Background:
* Bachelor Degree Translation in or other equivalent degree.
Professional Experience:
* 5+ years of mandatory experience in project management of Multimedia projects, including coordination of voiceover production workflows.
Job Specific & Knowledge:
* Project management, preferably related to Language Services within Life Sciences.
* Customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints.
* Strong Experience in Multimedia LSC projects: Articulate StoryLine, Rise.
* Organizational and communication skills.
* Ability to work in virtual teams, influence decisions and constructively support other parts of the company.
* Leadership skills and ability to mentor and develop team members.
* Analytical skills.
IT:
* MS Office
* CAT Tools.
Languages:
* English