Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a leading global pharmaceutical company.
Working hours: 10:00 AM to 7:00 PM
Service Overview :
The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure the timely and high-quality delivery of digital marketing services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution teams, and providing updates to stakeholders and project owners.
The role requires acting as a digital marketing subject matter expert, consulting with stakeholders, and ensuring campaign strategies are understood and executed effectively.
Duties & Responsibilities
* Collaborate with market teams and the HP Services Delivery Unit to ensure campaigns meet global standards and client plans.
* Provide regular updates to Delivery Managers, Service Account Leads, and other teams.
* Review campaign dashboards and generate insights, such as quarterly reports.
* Understand market needs and leverage other DU services when appropriate.
* Deeply understand customer campaign strategies across channels and stages.
* Act as the main contact for customer needs, maintaining close relations with internal DU service providers.
* Facilitate communication between internal customers and DU teams to advance projects and provide consultancy.
* Adhere to service processes, suggest optimizations, and address process deviations.
Requirements & Desired Skills
* Bachelor’s degree in Business Administration—Digital Marketing or Marketing Technology preferred, or technical studies with proven business acumen.
* Experience in project/client management or as a consultant in digital marketing.
* Proven ability to coordinate multiple projects and stakeholders.
* Skills in connecting business and technical topics, interpreting requirements, and developing solutions.
* Client management skills, including incident de-escalation.
* Experience in Patient Engagement or B2C marketing is preferred.
* Familiarity with email, SMS channels, and Salesforce Marketing Cloud is a plus.
* Experience with Paid Media is advantageous.
* Self-motivated, quick learner, creative, adaptable to change.
* Attention to detail, pride in quality work.
* Excellent communication skills, able to work independently and interface with global clients.
* Fluent in English, both written and spoken.
* Strong time and project management skills, capable of handling multiple projects efficiently.
What We Offer
* Permanent contract.
* Flexible schedule to balance work and personal life.
* Training and certifications from our main partners.
* Home office options.
About us
Omega CRM, a Merkle Company, is a global digital firm specializing in customer-centric solutions, technology, and data, enhanced by AI. As part of the dentsu group, we provide end-to-end solutions across various industries, delivering impactful omnichannel experiences. With over 23 years of experience, 580+ professionals, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We are committed to growth through our core values: #Talent, #Flexibility, #Commitment, and #Innovation. We believe in growing #Together.
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