At NTT DATA, we don’t just manage services — we take ownership of critical operations that keep organizations running.
You’ll be the key interface between service delivery and client leadership within international organizations, ensuring that complex infrastructure services perform, evolve and continuously improve.
About NTT DATA
NTT DATA is a global team of over 139,000 professionals, present in more than 50 countries. We work across industries such as telecommunications, financial services, public sector and healthcare, delivering end-to-end technology and consulting solutions.
But what truly defines us is how we work: we combine global scale with a human approach, where collaboration, trust and continuous learning are part of everyday life.
You will lead the end-to-end service governance of critical infrastructure services, ensuring performance, compliance and continuous improvement in high-demand environments.
This is not just coordination — it’s ownership.
Own contract and service governance, acting as the main counterpart to client service leadership
Ensure delivery performance across all active work packages (scope, SLAs, operational commitments)
Drive service reviews, KPI tracking and continuous improvement initiatives
Lead incident, risk and escalation management through to resolution
Perform root cause analysis and implement corrective/preventive actions
Ensure compliance across ITSM, security, data protection and service continuity
Oversee service transition readiness and handover processes
Strong experience in Infrastructure Service Delivery / IT Operations
Deep knowledge of ITSM frameworks (ITIL or similar)
Proven experience managing SLAs, KPIs and service governance
Strong communication and stakeholder management skills
What you’ll find at NTT DATA
Hybrid and flexible working model
Financial support for remote work expenses
Flexible compensation plan (tax-efficient benefits)
Access to training and continuous learning programs
Because here, service delivery is not reactive — it’s strategic.
You will operate in international environments where governance, performance and decision-making truly matter.
You’ll have visibility, ownership and the opportunity to influence how services evolve.