Role: NOC Technician Location: Remote Type: Permanent Mode: Remote : Experience and specialisation (7–10 years) • Experience as a NOC technician with knowledge of 2G, 3G, 4G and 5G RAN • Experience with Nokia and Ericsson radio equipment for the aforementioned technologies • Experience with Tier 1 operators in Spain • Extensive experience in N1 Technical Support, with extensive experience in RAN network management.
- Solid knowledge of Telefónica’s support processes in the field of Mobile RAN Access.
- Knowledge of RAN protocols, equipment, functionalities, etc.
- Ability to analyse, troubleshoot and propose solutions.
Responsibilities • Management of N1 incidents, diagnostics, customer complaints and execution of BTPs.
- Proposing corrective actions for recurring issues.
- Management of the NOC team and ability to analyse quality Tools • Systems for receiving activity and tasks, incident management and BTPs: iGRI • Network Element Management Systems: those specific to the relevant RAN manufacturers.
- Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA.
- Case escalation: iGRI, CEX.