Associate Director, Business Analyst (Customer to Invoice - C2I)
Job ID REQ-10048445
Apr 22, 2025
Spain
Summary
The Strategic Business Partner for Customer to Invoice (C2I) plays a crucial role in capturing and shaping business demands into effective business cases and project charters. This role collaborates with other IT functions to ensure quality service delivery to stakeholders. The individual contributes to the organization's strategy by developing technology roadmaps, discovering and delivering solutions, managing operations, and handling risks and relationships. Acting as the strategic partner for the C2I Global Process Owner, this role ensures their priorities are effectively addressed. Additionally, the role supports Global Process Owners in identifying opportunities for process standardization, automation, and effective portfolio management.
About the Role
Major accountabilities :
1. Implement and drive CAB (Change Advisory Board for C2I - Customer to Invoice).
2. Support the Global Product Owner Organization in establishing robust global governance and streamlining the end-to-end C2I process.
3. Create and maintain the global technology roadmap, understanding the maturity and lifecycle of technologies in use, supporting the retirement of obsolete tools/applications, managing upgrades/replacements, and license management to ensure stability and usability.
4. Support program, project, and product delivery supporting business transformation programs enabled by technology, and co-own transformation outcomes.
5. Manage relationships with key stakeholders, identify local regulations impacting the process, and align activities across functions and regions.
6. Ensure operational stability at sites while driving continuous improvement through standardization, simplification, and automation of processes.
7. Manage demands, conduct service review meetings, handle escalations, and deliver projects and enhancements on quality, cost, and timeliness.
8. Collaborate with other Data Digital IT (DDIT) teams and business stakeholders to control dependencies between Legacy ERPs/Applications and the LDC (Lean Digital Core) Program, avoiding impacts on the LDC Core design.
9. Serve as a key business partner for business continuity, acting as a point of escalation and promoting alignment when assessing issues and risks.
10. Minimum 5 years' experience in S4 / HANA.
11. Solid knowledge of Customer to Invoice Processes (Billing, Contract Management, Order Management, Customer Relationship Management, Pricing).
12. Ability to influence without authority.
13. Strong relationship management skills.
14. Working experience within the pharmaceutical industry is a plus.
15. Proven track record delivering global solutions at scale within a matrix environment.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis : Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Learn more.
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