One of our clients is seeking a full-time Customer Support Specialist with a strong interest in technology. In this role, you will join a dynamic team of 12 colleagues supporting clients across the Central region (DACH/Nordics) from their Barcelona office. As a Customer Support Specialist, you will identify, troubleshoot, and resolve customer issues efficiently and accurately, collaborating closely with peers and other customer-facing teams. This role is ideal for someone who is technically minded, solution-oriented, and passionate about delivering an excellent customer experience. Key Languages: Native level of German Full professional level of English Main Responsibilities: Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email. Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction. Proactively manage and align customer expectations. Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions. Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions. Core Skills/experience: Providing excellent customer service and building strong relationships Impeccable written and verbal communication in German and English Being proactive, reactive, and solving problems efficiently Maintaining attention to detail and accuracy under pressure Collaborating effectively with team members and across departments Quickly learning new products and technologies and applying knowledge practically Using CRM systems, such as Salesforce, to manage customer information accurately What's on offer: Hybrid work: up to 3 days working from home per week €500 gross home office setup allowance Home office allowance for ongoing support Option to work abroad for up to 40 working days per year Birthday off and volunteering time off Additional health and dental insurance 100% employer-funded pension scheme Lunch or childcare vouchers Unlimited access to LinkedIn Learning Access to language platform for learning new languages Employee Assistance Program for personal support Our recruitment process?: Step 1 : Interview with one of our recruiter to get to know you better Step 2: Interview with HR Step 3: Interview with the Team Leader Step 4: Final interview with the Country Manager