WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
We are seeking a WalkMe Business Analyst, also known as a Digital Adoption Consultant, to partner with internal teams of large enterprise clients. The role involves understanding their business pain points and goals, and recommending solutions using WalkMe technology.
If you're unfamiliar with WalkMe products, we will provide training and all necessary materials to ensure your confidence in the role.
Responsibilities
* Manage multiple implementation projects collaboratively with business, product, and technical teams.
* Deliver high-quality projects with support from WalkMe Engineers and the broader team.
* Conduct discovery sessions to understand client use cases, pain points, objectives, and success criteria.
* Research strategies and solutions, and engage stakeholders on digital readiness and adoption.
* Consult on best practices and creative uses of WalkMe's suite to create impactful implementations.
* Develop project plans, manage scope, budget, schedule, and quality.
* Identify and mitigate implementation risks, escalating issues as needed.
* Maintain understanding of client strategic goals to serve as a trusted advisor.
Requirements
* At least 2 years of experience in roles such as Business Analyst, Product Owner, Customer Success, or Project Manager.
* UI / UX experience at a middle or higher level (background in UI / UX / Product design).
* Basic knowledge of HTML and CSS.
* Ability to communicate technical concepts to non-technical audiences and translate requirements into technical deliverables.
* Understanding of technical possibilities and limitations for troubleshooting and maintenance.
* Ability to prioritize and manage multiple client projects.
* Excellent communication skills in Ukrainian and English (Advanced level required).
Nice to Have
* Experience in SaaS implementation or professional services.
* Technical background.
* Collaborate with talented, open-minded professionals.
* Regular feedback and health checks.
* Flexible benefits such as medical insurance, sports, language courses, pet care, and more.
* Support for private entrepreneurship and legal matters.
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