Experteer Overview
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As a Remote Support Engineer at Agilent, you diagnose and resolve customer issues remotely to minimize downtime in chromatography systems. You will support Life Science and Chemical Analysis customers via phone, email, and chat, with emphasis on GC/LC techniques. The role blends technical servicing with training to ensure optimal system performance, in a hybrid Barcelona setting. You'll work with cross-functional teams to deliver proactive solutions and drive customer satisfaction.
Compensaciones / Beneficios
- Identify customer issues and provide reactive and proactive technical services across Agilent's product portfolio
- Guide and train users on maintenance and configurations to ensure satisfaction
- Remote troubleshooting of hardware and software
- Provide problem resolution to optimize uptime and system efficiency
Responsabilidades
- University Degree in Chemistry or Life Sciences
- Hands-on chromatography and spectrometry experience (GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES)
- Full proficiency in English and Spanish
- Autonomous, customer-oriented with xqysrnh strong communication and teamwork skills
- Good planning and organizational abilities
Requisitos principales
- Outstanding company culture
- Career development opportunities
- Company pension scheme
- Yearly company bonus
- Private health care
- Stock purchase plan