Would you like to be part of our new adventure in Malaga? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence** **dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for** **Vodafone Business, platforms and enterprise solutions.
Come and join us to create the future together!
The **Global Account Manager** (GAM) is accountable for overall customer relationship management for one or more of Vodafone (VF) Business general clients.
The role is focused on managing global customer relationship with VF Business accounts including aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service, converged/unified communications and mobile solution offerings.
The Global Account Manager leads a client-focused team which includes the National Account Managers in the different Vodafone regions, commercial solution and service functions depending upon the size of the Client and the complexity of their relationship with VF Business.
**What you bring**:
Key accountabilities and decision ownership:
- Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the PnL.
- Responsible for developing and implementing a clear strategic account plan.
- Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business.
- Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.
- Works with Vodafone OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers.
- Responsible for driving multi product penetration increasing revenue from the account.
Core competencies, knowledge and experience
- Track record of global accounts or enterprise solution selling within multi-national companies.
- Deep understanding of the customer’s business, its market and industry alongside key decision makers and influencers in account organisation.
- Manage global customer relationship up to C-Level.
- Ability to translate customer’s objectives and strategy into relevant VGE propositions.
- Well-versed with consultative selling approach
English advanced.
**Nice to Have**:
- Ability to lead and manage an international virtual and distributed team.
- Demonstrated ability to influence at C Level.
- Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones.
- Excellent communicator.
**Why Vodafone?**
At Vodafone we are concerned about being a company committed to diversity as an engine of change. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.